Life time technical support with a 3 Year Warranty
The most important conditions for a well-functioning Cinderella is proper installation. This will ensure efficiency and long life. Correct installation ensures optimal supplies of air intake and exhaust, which results in efficient incineration. Correct installation also reduces the wear and tear on your toilet’s components.
A properly installed and maintained Cinderella incineration toilet is covered by a three-year warranty.
Cinderella Incineration toilets are covered for defects in materials or workmanship on the terms, for the period of three years from the original date of purchase; subject to the exceptions expressed under the Warranty page of the product’s user manual.
Ecoash Warranty Servicing Policy
If a warranty claim is approved, the customer can choose to either;
Deliver the toilet to Ecoash 43A Snodgrass Road,Tauranga 3174. Same day pickup will not be available in most cases.
Schedule a technician to come out to service the toilet on site. Travel time is not covered under warranty and will be subject to hourly rate fees.
Have the replacement parts shipped to your home. If required, Ecoash can provide documentation and technical support over the phone or email to help walk through the replacement. Shipping fees are not covered under warranty.
We continue to set up Service and Sales partners throughout New Zealand to help support Cinderella customers.