The most important conditions for a well-functioning Cinderella is proper installation. This will ensure efficiency and long life. Correct installation ensures optimal supplies of air intake and exhaust, which results in efficient incineration. Correct installation also reduces the wear and tear on your toilet’s components.

 

A properly installed and maintained Cinderella incineration toilet is covered by a three-year warranty.

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Cinderella Incineration toilets are covered for defects in materials or workmanship on the terms, for the period of three years from the original date of purchase; subject to the exceptions expressed under the Warranty page of the product’s user manual.

If you are using the Cinderella toilets in a commercial or semi commercial situation there is a 1 year warranty.

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Not covered by the warranty:

1. Normal wear and tear

2. Incorrect installation

3. Incorrect use and handling

4. Damage during transports not organised by ECOASH

5. Damage caused by natural events

6. The use of non-original bags

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Servicing Policy

If you have gone through the trouble shooter in the manual or on the website and you still have an issue please contact an Agent near you. Our agents are listed on our website. If there are no Agents near you please contact us.

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After purchasing a toilet from us we retain ownership until received by you. We cover any damage that may occur in transit to your desired delivery address.

 

We continue to set up Service and Sales partners throughout New Zealand to help support Cinderella customers.