At ECOASH, we stand behind the quality and performance of our products. This warranty outlines what is covered, what is not covered, and how to request support.

ECOASH provides warranty coverage for Cinderella® Incineration Toilets under normal use conditions.

Residential use is covered by a 3-year warranty, while commercial and industrial use is covered by a 1-year limited warranty. Commercial use includes (but is not limited to) Airbnb, rental properties, construction, forestry, and similar applications.

This warranty applies from the date of purchase and is non-transferable, covering the original purchaser only.

This warranty covers defects in materials and workmanship under normal use.

ECOASH will determine, at its sole discretion, whether a product will be repaired, replaced, or refunded. Any remedy will take into account the product’s age, condition, and usage at the time of the claim.

Support may include replacement parts, technical assistance, or approved servicing.

This warranty does not cover:

• Incorrect or incomplete installation
  
• Failure to meet warranty activation requirements
  
• Misuse, neglect, or operation outside manufacturer guidelines
  
• Environmental damage or external factors
  
• Normal wear and tear
  
• Unauthorised repairs, servicing, or modifications
  
• Use of non-original Cinderella parts
  
• Service where no fault is found
  
• Technician travel, call-out, or transport costs

To validate your warranty, the following must be completed before use:

• Submit the warranty registration form via ecoash.co.nz
  
• Provide all required installation photos
  
• Complete any requested installation corrections
  
• Submit updated photos confirming compliance
  

Failure to complete these steps may result in your warranty being void.

For approved warranty claims, ECOASH reserves the right to assess the product’s condition, age, usage, and maintenance history.

Any repair, replacement, or refund may reflect the condition of the unit at the time of the claim. Inspection may be required before a final decision is made.

To request warranty support, contact:

info@ecoash.co.nz

Please include:

• Proof of purchase (If applicable)
  
• Product model and serial number
  
• Installation details
  
• Description of the issue
  
• Photos of installation and any visible fault
  

Providing complete information will help ensure timely processing.

Depending on the situation, ECOASH offers:

• Drop-off service (by arrangement)
  
• On-site service (travel costs apply)
  
• Parts and remote technical support

ECOASH will make reasonable efforts to supply replacement parts in a timely manner.

If required parts are not available in New Zealand, they may need to be ordered from the manufacturer in Norway. In such cases, extended lead times may apply.

ECOASH is not liable for delays caused by international shipping, supplier availability, or circumstances outside of its control.

The customer is responsible for ensuring the product is installed in accordance with ECOASH and manufacturer guidelines.

Incorrect installation or failure to meet activation requirements may void the warranty.

All servicing, maintenance, and repairs for LPG toilets must be carried out by an authorised person in accordance with New Zealand regulations. Check with us if you are unsure.

ECOASH is not responsible for damage or injury resulting from improper servicing.

To the extent permitted by New Zealand law, ECOASH is not liable for any indirect or consequential loss, including loss of income, accommodation costs, or business interruption.

Liability is limited to the repair, replacement, or original purchase value of the product.

This warranty is non-transferable and applies only to the original purchaser of the product.

It cannot be transferred, assigned, or extended to any subsequent owner, user, or third party, including in the event of resale, property sale, or change of ownership.

Proof of original purchase may be required to validate any warranty claim.

This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993. Nothing in this policy limits your rights under New Zealand law.