PRODUCT SERVICING
Home Maintenance
We recommend a deep clean of your Cinderella toilet after every 500 uses (1 box of liners). We have a Cleaning & Care page that shows you how to do the deep clean yourself. If you would like us to do this for you please contact us so we can organise a professional for you.
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Annual Servicing
Ecoash recommends that you service your toilet annually.
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Ecoash does offer servicing at a cost. We can come to you or alternatively you can deliver your toilet to us on prior arrangement. Service agents may have their own rates, and it's advisable to inquire about them directly. Prior to an agent arriving at your address the toilet needs to be cold and clean. If the toilet is not clean the agent will need to return once it has been cleaned, an additional callout charge will apply.
Service Experts Nationwide
Our service professionals are ready to assist you with routine maintenance, warranty-related tasks, and any necessary repairs.
NB: Freight and agent travel costs are not covered by warranty
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Please Contact us here, so we can organise a professional near you.
Trouble Shooting
If you are having trouble with your Cinderella toilet view our Frequently Asked Questions page to help you with understanding the problem and a solution to fix it.
If you are still having trouble please contact us here.
Spare Parts & Accessories
Ecoash offers a diverse array of Spare Parts and Accessories specifically designed for Cinderella toilets. Our inventory is tailored to fit various Cinderella toilet models available in the New Zealand market.
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We use top-quality components in our Cinderella toilets, and our Spare Parts and Accessories meet the same high standards. Ecoash also provides a range of quality accessories to improve the performance of your Cinderella toilet.